Privacy Policy

Who we are

Open House Creatives LLC is a real estate marketing agency based in Phoenix, Arizona. We run advertising, websites, local SEO and content for real estate agents, brokerages, developers and hospitality businesses in the United States and Canada. Questions about this policy go to contact@openhousecreatives.com.

This policy covers our website, openhousecreatives.com, and the ways we handle personal information in our business. It is written to be read, not skimmed; if something is unclear, ask.

What we collect and why

When you contact us. The contact form asks for your name, email, your website address, what you need help with and a message. We use it to reply, to run the free audit you asked for, and to follow up about working together. The form has a hidden field that catches automated submissions; people never see it.

When you visit the site. Our hosting provider records standard server logs (IP address, browser, pages requested, timestamps) to run and secure the site. The site uses Google Tag Manager, which loads Google Analytics and may load advertising tags for Google and Meta; these set cookies and record how the site is used, on a pseudonymous basis. Fonts are served by Google Fonts, which receives your IP address when they load. We do not currently show a cookie banner; you can block or clear cookies in your browser, and Google offers an analytics opt-out add-on.

When you become a client. We collect what the engagement needs: contact details, business details, the content you give us to publish, and access to the accounts we manage for you (domain, hosting, content system, analytics, advertising, Google Business Profile). Invoices and payments run through Stripe, which handles card and bank details; we see your name, email, billing address and payment status, never full card numbers. Agreements are signed through DocuSign, which records the signing event. Client data is handled under the confidentiality terms of the Services Agreement.

When we reach out to you. We contact real estate professionals and businesses about our services by email, LinkedIn and phone. That outreach uses business contact details from public sources: licensing records, business websites, professional profiles and directories. Every marketing email says who it is from and how to opt out, and we honour opt-outs promptly. We do not buy or sell consumer lists.

What we do not collect. We do not knowingly collect information from anyone under 18, and the site is not directed at children. We do not collect precise location, biometric or health information.

Who sees it

We share personal information only with the services that help us run the business, and only what each needs:

• Amazon Web Services hosts the site, stores contact-form submissions and sends our notification emails.
• Google provides analytics, tag management, fonts, email and our workspace tools.
• Stripe processes invoices and payments; DocuSign handles agreements.
• Mattermost, on a server we run, is where new enquiries are posted for the team.
• Email and outreach tools we use to send and manage business correspondence.
• Advertising platforms (Google, Meta, YouTube) where we run campaigns for clients, using data the client owns.

Our team members and contractors who work on your project can see what the project needs. We do not sell personal information and we do not share it with data brokers. We will disclose information if the law requires it or to protect someone's safety, and we will tell you where we are allowed to.

How long we keep it

• Enquiries and audit requests: until you ask us to delete them, or three years after our last contact.
• Client records, agreements, invoices and payments: for the life of the engagement and seven years after, as business and tax records require.
• Server logs and analytics: on the retention schedules of the providers above, typically weeks for raw logs and up to 26 months for analytics.
• Outreach lists: business contact details are removed when you opt out, and refreshed against public sources periodically.

Your choices and rights

You can ask us at any time to tell you what personal information we hold about you, correct it, delete it, or stop using it for marketing. Email contact@openhousecreatives.com and we will respond within 30 days. We may ask you to confirm your identity first.

If you are in California, you have the rights described in the California Consumer Privacy Act to know, delete, correct and opt out of the sale or sharing of personal information; we do not sell or share personal information as those terms are defined there, and we will not treat you differently for exercising your rights. If you are in Canada, we handle your information in line with PIPEDA and provincial privacy law, on the basis of your consent or a reasonable business purpose, and you may withdraw consent by contacting us. Our services and this site are intended for the United States and Canada; information you send us is stored and processed in the United States.

To stop marketing email, use the opt-out link in the message or reply "unsubscribe". To limit analytics cookies, adjust your browser settings.

Security

Information moves over encrypted connections and is stored with providers that meet industry security standards. Access inside our team is limited to the people who need it, and credentials for client accounts are kept in a managed secrets store, not in email or documents. No system is perfectly secure; if we learn of a breach affecting your information we will tell you as the law requires.

Changes to this policy

When we change this policy we update the date at the top. Material changes to how we use information you have already given us will be communicated by email where we have your address.

Contact

Open House Creatives LLC, Phoenix, Arizona · contact@openhousecreatives.com